General Terms and Conditions

NeoVital Massage (Tibor Dénes Baracskai sole proprietor)

Effective: July 17, 2026

These General Terms and Conditions (hereinafter: GTC) regulate the services available on the neovital.hu website, online appointment bookings, and the conditions for using and purchasing gift vouchers and passes sold online, operated by Tibor Dénes Baracskai, sole proprietorship (service provider / Data Controller; registered office: 1149 Budapest, Pillangó utca 12., tax number: 91587790-1-42, hereinafter: Service Provider).

By using the website, booking an appointment online or making a purchase, the user (hereinafter referred to as Orderer / Guest) declares that he has read these GTC and accepts their content as binding on him.

1. Service Provider data

• Name: Tibor Dénes E.V. Baracskai (NeoVitál Massage)
• Headquarters / Studio Address: 1149 Budapest, 12 Pillangó Street (Pillangó Health Center)
• Tax number: 91587790-1-42
• Email address: info@neovital.hu
• Phone number: +36 30 823 9013
• Website: neovital.hu

2. Using services and booking appointments online

Registration and appointment booking for NeoVitál Massage services (massage treatments, rental opportunities) is primarily done online, through the Fresha appointment booking system integrated into the website.

2.1. Booking process and Fresha policies

• During the online booking, the Guest selects the service, the preferred time, and then provides the personal information required for the booking (name, email address, phone number), as well as their bank card details, depending on the payment option.
• Upon finalization of the reservation, the reservation becomes valid with the electronic confirmation. The reservation process, credit card guarantee and payment transactions are governed by Fresha's official terms and conditions of use and policies.

2.2. Cancellation conditions and no-show (Fresha cancellation policy)

In order to ensure smooth coordination of booked appointments and in the interests of other guests, the Service Provider applies a strict cancellation policy, which the Guest expressly accepts by finalizing the reservation:

• Free cancellation/modification: The booked appointment can be cancelled or modified free of charge no later than 24 hours before the start of the treatment on the Fresha interface or directly via the Service Provider's contact details.
• Late cancellation (within 24 hours): If the cancellation or change of time occurs within 24 hours of the booked time, the Service Provider is entitled to charge 50% of the service fee as a cancellation fee (which will be deducted from the bank card registered in Fresha's system, or 0.5 times in the case of a rental).
• No-Show: If the Guest does not show up at the booked time and has not canceled it in advance, the Service Provider is entitled to charge 100% of the service fee as a no-show fee (which will be deducted from the card registered in Fresha's system, or in the case of a rental, the given occasion will be deemed to be fully deducted).

3. Purchase and use of gift certificates and passes

Gift certificates and passes can be purchased online on the website (using the Stripe payment system) and in person at the studio.

3.1. Validity of gift certificates and passes

• Gift vouchers are valid for 6 months (180 days) from the date of purchase, unless a different specific validity period is indicated on the voucher (e.g. in the case of individual promotions).
• Purchased passes are generally valid for 3 months (90 days) from the date of purchase, or for a specific period specified in the description/information of the given pass.
• After the expiration date, vouchers and passes cannot be used, and there is no possibility of refunding unused amounts and occasions.

3.2. Terms of Use

• Gift certificates and passes cannot be exchanged for cash and their value cannot be refunded in cash.
• Vouchers are freely transferable to another person, but the unique voucher code or the voucher itself must be presented upon redemption.

4. Site Rules and Regulations

The services are provided at the Pillangó Health Center.

• By entering the studio and using the services, the Guest undertakes to fully comply with the house rules and internal regulations of the Pillangó Health Center (maintaining cleanliness, quiet environment, protection of furnishings).
• The Guest must arrive for the treatments in a clean and well-groomed condition.
• The Service Provider is not responsible for personal valuables left, lost or stolen in the studio area.

5. Complaints handling and consumer protection information

The Service Provider strives to ensure that Guests are fully satisfied with the services. In the event of a complaint, the following shall apply:

• Direct consultation: Please first discuss your complaint directly with us via email at info@neovital.hu or in person so that we can resolve the problem amicably and as quickly as possible.
• Consumer protection information: If the complaint cannot be settled amicably, pursuant to Act CLV of 1997 on Consumer Protection, the Guest may file a complaint with the consumer protection department of the government office competent for his/her place of residence, or may initiate proceedings before the Conciliation Board.